Click here for our official support options. We do our best to report that but can't catch them all. Note: Be aware that there are fraudulent Webroot Support website and phone numbers on the internet. Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.Every day, innocent people get conned into spending large amounts of money on nonexistent computer problems, adding to the growing number of victims in the widespread epidemic of tech support scams. This scam is common and has been around for quite a while. But the purpose behind their elaborate scheme isn’t to protect your computer it’s to make money." They know that computer users have heard time and again that it’s important to install security software. These scammers take advantage of your reasonable concerns about viruses and other threats. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need. They call, claiming to be computer techs associated with well-known companies like Microsoft. "In a recent twist, scam artists are using the phone to try to break into your computer. Once you do this, your computer and your personal information is vulnerable."Īlso see Avoid scams that use the Microsoft name fraudulentlyįor more information here iwhat the United States Federal Trade Commission has to say on the subject:: Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. They might even guess what operating system you're using. "Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.Ĭybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. Microsoft never issues this type of warning or email or anything of a sort! Please see the following link for Microsofts official word on this: NEWS ARTICLE: Tech Support Scams are on the rise. If the popup persists then pelase post back and we can have a further look at options as to why this may be happening and what you can do about it.įinally, if you would like more information, read on: The service is free to WSA users with a current/active subscription. If you do have any concerns then please Open a Support Ticket to get the Support Team to investigate this for you and hopefully confirm that all is well. You have done the right thing by not clicking on any link or phoning the number provided.Īs for the video I would just reboot your system (I am assuming that due to the time since you posted and a reply that you may have already done that) as I would doubt that the warning not to is anything but a bluff to scare you.WSA has scanned your system and foujnd nothing so you should be OK. THIS IS A SCAM!! No reputable company sends emails, pop ups, or phone calls of any kind advising that you may have a problem. Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.
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